Refund Policy



Our product exchange policy aims to provide the customer with total security regarding the products purchased in our store. All our products come with a warranty against manufacturing defects. We also exchange products that arrived different from what was ordered by the customer. If you receive a product from us with any manufacturing defect or different from what you ordered, follow the steps below to make the exchange:

 

If more than 7 business days have passed and the product presents any flaw or defect, please contact us, providing your information, order number, the product to be returned, and the defect.

 

Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be necessary for a possible exchange. After the analysis is conducted, we will contact you with the decision and whether an exchange is necessary. The deadline for requesting an exchange for this reason is up to 90 days after receiving the product.

 

Please note that we will not process exchanges or refunds after this deadline. We will analyze your complaint within a maximum of 7 business days and, if the problem is confirmed, we will contact you via email, and you can choose one of the following options:

 

- Receive a refund of the amount paid.

- Receive a new product identical to the one ordered.

- Receive a product of similar value.

- Receive a coupon with the value of the product to use on future purchases.

 

According to the CDC (Consumer Protection Code), requests for canceling online purchases must be made within 7 business days after the receipt date. For credit card refunds, our finance department has a maximum of 7 business days to process it with the credit card company, and the deadline for the balance to return to your credit card is up to 120 days according to credit card companies and depends on your billing cycle.

 

If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after quality analysis and can only be processed into an account with the same details used on our website.

 

In case of products returned without prior communication, outside of the deadline, with missing or mismatched items, without the label or invoice, they will be resent to customers. The same applies to exchanges rejected after analysis by our quality department. They will be resent to customers by COD (cash on delivery) mode and the shipping cost for this resend must be paid by the customer.

 

Note: Our store MADODA is responsible for covering the shipping cost for exchanges.